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APPLY: Customer Operations Officer at MTN Nigeria

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MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable.

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It is through the compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

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Applications are invited from interested and qualified candidates to apply for Job Opportunity at MTN Nigeria.

Customer Operations Officer

Job Specifications:

Job Description:

  • Escalate and route customer issues to the relevant process operators.
  • Perform necessary system transactions related to customer request.  
  • Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
  • Maintain Integrity of managing subscriber data/information.
  • Identify and report on customer impacting trends. 
  • Generate periodic reports and other ad-hoc reports as requested by team lead.
  • Educate customer on use of products and services.
  • Enlighten and educate customers on new products and initiatives within MTN.  
  • Document actions taken to resolve client problems.
  • Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
  • Follow through on customer queries ensuring prompt resolution and feedback. 

Qualifications and Requirements:

  • First Degree in any relevant discipline 
  • Fluent in English.

Experience:3 – 7 years’ experience in an area of specialization; with experience working with othersExperience working in a medium-sized organization.Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).

Method of Application

Qualified and interested candidate should Apply by Clicking the Button below.

CLICK TO APPLY HERE

Deadline: Not Specified

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