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APPLY: Job Vacancies at Interswitch Group


Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis.

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At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

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Applications are invited from interested and qualified candidates to apply for the job vacancies at Interswitch Group.

Fraud and Remedial Officer

Job Specifications:

Job Description:

Responsible for executing remedial and fraud services strategy, with reference to enterprise risk strategies operations, objectives and policies. Monitor suspected fraud trends and parameters and suggest remedial services for potential fraud intents. Build and maintain good relationships with relevant stakeholders in fraud risk ecosystem.


  • Remedial and Fraud Services Execution
  • Support the rollout of Remedial and Fraud Services strategy, in line with risk regulations and controls requirements
  • Participate in identifying and minimising financial impact of operational incidents through business impact analyses
  • Analyse and track suspected fraud trends and parameters and report any security threats or suspicious activity to the Team Lead, Remedial Services and Fraud Support
  • Analyse the root causes of fraud risks and suggest mitigation measures to be implemented
  • Review implemented controls and feedbacks provided by Fraud Service Operations Representatives during monitoring, support the definition and implementation of fraud configurations, review feedback provided and analyse current fraud trends and provide input into rules and parameters
  • Monitor transaction anomalies and suspicious transactions
  • Suggest and monitor the implementation of pro-active fraud prevention activities
  • Data Collection, Analysis, Research, Investigate, Insights and Reporting
  • Review prescriptive and predictive analytics to better understand the fraud landscape and how it relates to the Interswitch systems and processes
  • Research discrepancies, accumulate all necessary information, take appropriate action to stop and where possible prevent fraud and identity theft losses
  • Conduct research in support of planned fraud advisory
  • Investigate fraud claims involving ACH, pre-authorised drafts, altered check, forged endorsements, unauthorised third-party transfers, elder fraud, identity theft or other operational fraud issues
  • Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators, and overall improvements on current processes and procedures that minimise relevant risks and submit reports to the Team Lead, Remedial Services and Fraud Support
  • Business Advice, High-Quality Customer Service and Stakeholder Management
  • Attend meetings led by the Team Lead, Remedial Services and Fraud Support, along with relevant stakeholders and acquire client needs and fraud risk processes
  • Execute risk and mitigation activities in line with communicated requirements
  • Build and maintain long-term relationships with contractors, clients, consultants and subcontractors in operational risk ecosystem
  • Deliver stakeholder engagement activities to support development of effective project working relationships and to identify and respond to stakeholder needs and concerns

Qualifications and Requirements:

  • University First Degree in Risk Management, Law, Accounting, Statistics, Finance, or other related fields
  • Integrated Risk Management (IRM) or International Compliance Association (ICA) or equivalent Compliance / Risk / Audit qualification preferred
  • At least 5 years’ relevant experience in Fraud Assessment and Remedial Services, within a FinTech or Financial Institution company
  • Data Collection, Analysis, Review and Reporting
  • Planning and Organising
  • Verbal and Written Communication
  • Risk and Compliance Management
  • Information Management and Data Control
  • Presentation Skills
  • Business Insights and Financial Acumen

Systems Administrator

Job Specifications:

Job Description:

In this role, you will:

  • Maintain and operate Windows and Linux systems, including deployment, configuration, testing, upgrades, patching, performance tuning, monitoring and troubleshooting to ensure all systems are reliable and secure.
  • Maintain and manage hybrid exchange mail services and infrastructure. Communicate effectively with colleagues, clients and vendors, providing both professional and technical feedback.
  • Develop, maintain and execute technical checklists and documentation to create repeatable processes across the team.
  • Implement best practices in cyber security to protect data and reduce risk.
  • Monitor and maintain endpoint protection technologies.
  • Work with Sales and Customer service teams to support business – including identifying challenges on the horizon and supporting constant improvement.
  • Expert in Active Directory, Group policies, Microsoft Certificate PKI Services
  • Expert in Exchange Server 2013-2019 advanced administration
  • Experience with Office 365, Microsoft Intune / EMS, Online Protection, DLP, Information Protection Suite, MFA Applications (Forti-Authenticator preferred), Azure AD Sync, ADFS, ADFS Proxy & Windows Azure application and services
  • Expert in System Center and assisting other Administrators as required on a daily or timely basis
  • Solid knowledge of networking protocols (HTTP/S, S/FTP, TCP/IP, DNS, DHCP, etc)
  • Manage VOIP and Collaboration Suites
  • Certificate Integration within Windows server environment
  • Provide technical leadership for upcoming projects
  • Lead design updates and architecture revisions
  • Address high severity issues and service outages
  • Review periodic reports of server health, resource usage, user experience, and overall environment performance to determine next steps and upgrade paths
  • Review change control requests which impact Windows environment
  • Raise support tickets with the appropriate vendor to resolve critical issues
  • Experience working with Windows 2008 R2, 2012 R2 & 2016 OS
  • Expert in Microsoft Windows clustering, load balancing and experience in troubleshooting technical problems involving software and operating systems & includes desktop OS
  • Develop & Executes PowerShell or Command Shell commands and experience in scripting
  • Familiarity with Physical server hardware and VM environment
  • Assists in the monthly patching of server systems which is part of the maintenance activity
  • Coordinating with Application teams for service planning and deployment across the organization
  • Experience writing technical documentation
  • Provide 24×7 support on critical systems
  • Works efficiently with minimal guidance from Lead administrators.
Qualifications and Requirements:
  • In-depth knowledge of administrating Microsoft Windows servers and active directory, domains and sites
  • Expertise in at least three of the following areas: Networking, Windows Servers, Virtualization and Desktop Infrastructure
  • Management of Active Directory, Group Policy, Remote Desktop Services and MFA (Microsoft Authenticator, Forti Token, Duo)
  • Administration of cloud computing resources (Azure, AWS, and Office 365)
  • Enterprise voice – CUCM, CCX and IVR related technologies
  • Backup system, data recovery and operations (Commvault, snapshots)
  • Administration of physical servers and laptops
  • Virtualization Technologies (VMware, Hyper-V)
  • Database administration (MS SQL, Postgre)
  • Experience managing mission-critical infrastructure and ERP systems
  • Supporting the technology needs of a geographically diverse and hybrid environment.


  • Minimum of 3 years’ experience in managing critical Microsoft, VMware environment
  • Minimum of 3 years’ experience in managing VOIP systems
  • Working knowledge of event, incident & problem management processes and tools.


  • Microsoft Certified Systems Engineer (MCSE) – Messaging
  • Microsoft Certified Systems Administrator (MCSA)
  • Cisco Certified Network Associate (CCNA) – Collaboration
  • Professional VMWare Horizon 7.
  • Closes 11th of August

Method of Application

Fraud and Remedial Officer

Systems Administrator

Deadline: August 31, 2022

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