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APPLY: Vacancies at Winco Foam Industries Limited

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WINCO FOAM Industries Limited is one of the largest continuous polyurethane foam manufacturers with head office located in Lagos. The Company is family owned and operated and has been dedicated to manufacturing high quality polyurethane foam and bedding products for 30 years.

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Since its early beginning as a box foam producer in Lagos with a small market presence, the company has grown and expanded into a continuous foam producer with three large multi-million naira production plants in Nigeria strategically located to serve all the markets in the country. 

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Applications are invited from interested and qualified candidates to apply for Job Vacancies at Winco Foam Industries Limited.

Administrative Officer

Job Specifications:

Job Description:
  • The Administrative Officer is responsible for providing administrative support to the Company and maintaining inventory of office supplies.
  • The Administrative Officer reports to the General Manager & the Managing Director

The following responsibilities apply to this role:

  • Coordinating activities that affect operational decisions and business requirements
  • Manage office supplies, stock and place orders including working with vendors to ensure adequate levels of necessary supplies at all times
  • Oversee the procurement and planning of daily operations
  • Negotiate with external suppliers and vendors to secure the best service deals
  • Oversee special projects as well as tracking and reporting progress
  • Plan, schedule, and review workload and manpower to make sure targets are being met on a cost-effective basis
  • Work with accountant/management to set budgets, monitor spending, and process other expenses.
  • Manage the stock control, and ensure that inventory records are accurate
  • Follow up and ensure that, the production team has enough time to manufacture and deliver products based on client’s request
  • Coordinate purchases of materials and services required for production
  • Approve sales orders; supervises the drivers, security personnel and janitors
  • Communicate any changes in the order or delivery date to relevant parties and ensure to follow up on interruptions to orders.
  • Organize, plan, and implement all inventory activity
  • Manage the growth and success of the teams/departments.
  • Working closely with department heads on daily basis to monitor growth and development of department.
  • Lead in all aspect of business planning
  • Coordinate and monitor major or minor repairs and maintenance of all machineries.
  • Keep abreast with all organizational changes and business development
  • Coordinate schedules, arrange meetings, distribute memos and reports and ensuring that everyone is kept current of necessary company news and information
Qualifications and Requirements:
  • Bachelor’s Degree in Public Administration, Office Administration or any related discipline.
  • Minimum of one (1) year work experience in office management

Required Skills:

  • Good teamwork skills
  • Strong Communication skill (oral & Written)
  • Prior experience using excel & Microsoft Word
  • Ability to handle multiple tasks
  • Proven Ability to use the ERP system
  • Strong attention to detail
  • Good organization and planning skills
  • Good Interpersonal Relations skill.

Customer Experience Manager

Job Specifications:

Job Description:
  • The customer experience manager will ensure that our customers are satisfied.
  • She will provide an outstanding customer service by leading and motivating the customer service team, developing loyalty programmes, and creating customer satisfaction goals.
  • She must be a strategic business partner and collaborate effectively with the marketing and sales team on strategic initiatives.

Responsibilities

  • Design and improve the customer experience by building strong relationships with clients that are fostered by gathering customer feedback in real time
  • Supervise day-to-day operations in the customer service department.
  • Increase customer satisfaction & loyalty through quick response to customer service issues.
  • Maintain accurate records and document all customer service activities and discussions
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective & reliable customer loyalty programmes.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Participate in the hiring and training of new customer service personnel and other sales teams.
  • Manage the approved budget of the customer service department.
  • Keep a record of customer interaction and details of actions taken
  • Build sustainable relationships with internal & external customers to guarantee customer satisfaction
  • Develop surveys to understand customer issues and gauge their moods from time to time
  • Set customer service goals for team members and help them reach those goals
  • Interact with customers and handle customer queries and complaints in a timely manner
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
Qualifications and Requirements:
  • Bachelor’s Degree in Business Administration or relevant field.
  • A minimum of 5 years of proven experience in a customer service position with two (2) years in leadership.

Required Skills:

  • Good teamwork skills
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills
  • Must be patient and good listening skill
  • Ability to handle multiple tasks
  • Proven Ability to use the ERP system
  • Strong attention to detail
  • Good organization and planning skills
  • Good Interpersonal Relations skill.

Salary
N70,000 – N100,000 / month.

Sales Order Officer

Job Specifications:

Job Description:
  • The Sales Order Officer receives requests and inquiries from customers and provides information and price quotations.
  • He/she will process orders and returns & coordinate activities with other departments through order completion. He/she will receive and process incoming orders from customers
  • Receive customer orders by telephone, give price quotations and changes or cancellations directly from customers. Responds immediately to customer inquiries, needs and provides positive, courteous service to customers; answer questions regarding product line, prices, delivery times, warranty periods, customer service and credit and financing arrangements
  • Take record of finished goods before they are transferred to the storehouse
  • Create and maintain all relevant order data in the ERP system
  • Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
  • Prepare invoices, shipping documents, and contracts
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
  • Receive and respond to customer complaints
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary
  • Ensure that prepared orders are shipped to the customers to different locations
  • Check inventory records to determine availability of requested products
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing
  • Attempt to sell additional products or services to prospective or current customers by telephone
  • File copies of orders received, or post orders on records
  • Confer with production, sales and store in order to expedite or trace shipments
  • Recommend products that will meet customers’ needs
  • Adjust inventory records to reflect product movement
  • Collect payment for products, record transactions, and send items such as checks or money orders for further processing
  • Inspect outgoing products for compliance with customers’ specifications
  • Calculate and compile order-related statistics, and prepare reports for management
Qualifications and Requirements:
  • Bachelor’s Degree in Business Administration, Business Management, Marketing or any related discipline.
  • Experience with a CRM platform is a plus
  • Minimum of one (2) years work experience in a similar position

Required Skills:

  • Good teamwork skills
  • Strong Communication skill (oral & Written)
  • Prior experience using excel & Microsoft Word
  • Proven ability to use ERP System
  • Ability to handle multiple tasks
  • Ability to work well with people
  • Strong attention to detail
  • Good organization and planning skills
  • Good Interpersonal Relations skill.

Method of Application

Interested and qualified candidate for “Job Vacancies at Winco Foam Industries Limited” should send their CV and Cover Letter to: career@wincofoam.com using the Job Title as the subject of the email. 

Note

  • Applications received after this date will not be considered.
  • Only shortlisted candidates will be contacted.

Deadline: November 19, 2021

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