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JOB ALERT: Customer Service Executive at Workforce Management Centre

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Workforce Group is a top business and HR consulting firm in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry and technology services and solutions.

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Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria.

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Applications are invited from interested and qualified candidates to apply for Customer Service Executive at Workforce Management Centre.

Customer Service Executive

Job Specifications:

  • Full Time
  • Required Qualifications: OND – BA/BSC/HND
  • Location: All States| Nigeria. 

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A commercial bank seeks to recruit self motivated, intelligent, young, articulate and dynamic professionals with integrity to fill the position below:

Job Description:

  • Manage large amounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Perform other duties as assigned.

Qualifications and Requirements:

  • BSC/HND/OND/NCE only (Minimum of Second Class Lower or Lower Credit)
  • Very quick learner
  • Keen attention to details
  • Good team player
  • Relationship Management
  • Problem Solving
  • Proficiency in the use of Microsoft Office Suite
  • Strong computer skills
  • Interpersonal skills
  • Good written and oral communication
  • Service orientation and strong Customer focus
  • Integrity.

Method of Application

Interested and qualified candidate for “Customer Service Executive at Workforce Management Centre” should click the APPLY HERE button below.

APPLY HERE

Deadline: May 30, 2021

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