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JOB ALERT: Latest Job Vacancies At Sterling Bank Plc

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Sterling Bank Plc “Your one-customer bank” is a full service national commercial bank in Nigeria. Sterling Bank is a full service national commercial bank is licensed by the Central Bank of Nigeria (CBN)

In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks

Applications are invited from interested and qualified candidates to apply for Job Vacancies at Sterling Bank Plc.

Quality Assurance Specialist

Job Specifications:

Job Description:
  • To maintain a high and consistent level of service quality and ensure that regardless of the representative approached or the support channel used, customers always get similarly excellent service.

Responsibilities.

  • Maintain and develop internal support and service quality standards.
  • Review Customer Care agents’ conversations (calls, emails, chats, etc) and assess support interactions based on internal standards.
  • Review Service delivery and interaction in branches to ensure standards are met.
  • Accompany evaluations with meaningful and constructive feedback.
  • Create strategies to improve support KPIs.
  • Help agents improve their performance with specific instructions and constant support by mapping the need for training and onboarding programs and initiate these projects.
  • Monitor customer service performance and create reports that reflect support performance.
  • Create educational materials to ensure knowledge building for all service officers and carry out trainings.
Qualifications and Requirements:
  • First Degree in any field
  • 1-2 years related experience.

Customer Center Lead

Job Specifications:

Job Description:
  • To train, prepare, motivate, and lead Customer Service Officers to meet goals and provide excellent service to customers.

Responsibilities

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  • Maintain and develop internal support and service quality standards.
  • Review Customer Care agents’ conversations (calls, emails, chats, etc) and assess support interactions based on internal standards.
  • Review Service delivery and interaction in branches to ensure standards are met.
  • Accompany evaluations with meaningful and constructive feedback.
  • Create strategies to improve support KPIs.
  • Help agents improve their performance with specific instructions and constant support by mapping the need for training and onboarding programs and initiate these projects.
  • Monitor customer service performance and create reports that reflect support performance.
  • Create educational materials to ensure knowledge building for all service officers and carry out trainings.
Qualifications and Requirements:
  • First Degree in any field
  • 1 – 2 years related work experience.

Code To Bank 2.0 Talent Recruitment Programme

Job Specifications:

Job Description:
  • Code to Bank is a Tech focused talent attraction initiative aimed at harnessing the value of the vast Tech talents in Nigeria and possibly globally.

Responsibilities

  • The Don Tracker; Blockchain Engineer
  • Ruler of the Fleet; Technical Writer
  • The Knight’s watch; Back End Engineer
  • The Bannerman; Front end Engineer
  • The Queensguard; DevOps
  • The Army of the South; UI/UX Engineer
  • The Muliti-faced Asssassin; Mobile Devs
  • Mistress of the Citadel; Product Manager
  • The First Son; Product Designer
  • The Silver Company; Content Analyst.
Qualifications and Requirements:
  • Warrior (1 – 2 years of proven experience/ equivalent skillset
  • Knight (3 – 4 years of proven experience/ equivalent skillset)
  • Lord Commander (5 – 8 years of proven experience/ equivalent skillset).

Method of Application

Interested and qualified candidate for “Job Vacancies at Sterling Bank Plc” should click the button below to apply.

Quality Assurance Specialist

Customer Center Lead

Code To Bank 2.0 Talent Recruitment Programme

Deadline: May 18, 2021

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