Kuda Bank is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more.
Kuda Bank is recruiting to fill the vacant positions. All Interested candidates are advised to go through the available positions carefully and submit their applications appropriately before the deadline.
Apply now to fill the 2023 Kuda Bank Graduate Recruitment Program.
Debt Collection Officer
Job Specifications:
- Full Time
- Required Qualifications:
- Location: Lagos | Nigeria.
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Job Description:
This role is responsible for managing the collection of outstanding debts from clients and customers.
Roles & Responsibilities:
- Manage multiple delinquent accounts for debt collection efforts.
- Keep track of assigned accounts to identify outstanding debts.
- Plan a course of action to recover outstanding payments.
- Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
- Handle questions or complaints.
- Investigate and resolve discrepancies in payments or accounts.
- Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
- Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.
Measures of Success:
- Collection rate
- Conversion rate
- Customer Satisfaction Index
- NPS
- # of Cost Saving Initiatives Implemented
- % Training Evaluation
Qualifications and Requirements:
Competencies:
Functional:
- Database Management
- Good Knowledge of Technology (lending applications)
- Results Orientation
- Initiative
- In-depth Knowledge of Consumer Lending
- Emotional Intelligence
Behavioural:
- Relationship Management (including collaboration & teamwork)
- Effective Communication Skills
- Persuasion
- Time Management
- Continuous Learning & Improvement
- Self-Assured, Confident and Assertive
- Resilience
- Empathy
- Networking
- Effective Listening
- Friendly
- Persuasion
- Calm under pressure
- Initiative
Qualifications & Experience:
- OND/HND/BSc in Finance, Accounting, or a related field of study.
- Proficiency in the use of Microsoft office
- Critical thinking and problem solving skills
- A minimum of 3-5 year experience
- Good report writing and communication skills
- Customer service skills
- Good analytical skills
- Knowledge of relevant legal requirements
- Speaking and listening skills
- Negotiation and conflict resolution skills
Quality Assurance Specialist
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
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Job Description:
We are looking for an experienced Quality Assurance Specialist to develop, implement and maintain a high and consistent level of customer support quality across the CX team.
Responsibilities:
- Participate in the design of interaction monitoring formats and quality standards regularly updating where required
- Conduct timely and objective performance evaluations across all the interaction channels within the CX team
- Provide quality evaluations via remote monitoring of calls (recorded and live calls), live chats, emails, social media channels, ensuring quality delivery on every Analyst-customer interaction
- Use quality monitoring data management tools to compile and track performance at team and individual level
- Ensure compliance to standard operating procedures
- Provide meaningful and constructive feedback and recommendation
- Identify knowledge gap areas and provide regular feedback and coaching to promote increased knowledge and awareness
- Initiate process improvement programs where and when necessary
- Coordinate and facilitate call collaboration sessions for customer operations staff, coaching and alignment purposes to improve of Service Quality
- Prepare and analyze internal and external quality reports for management staff review
- Identify contributors/sources of customer dissatisfaction for briefing and coaching purposes
- Ensure promises made to customers are being fulfilled
Qualification and Requirement:
- 6-7 years Customer Support experience with a minimum of 4 year in Quality Assurance
- BSc. (MBA, PMP an added Advantage)
- Ability to deal with diverse problems using facts, judgment, and discretion to resolve them
- Have an instinct around anticipating and handling problems, crafting solutions, communicating them to Stakeholders
- Ability to probe effectively for understanding
- Listening attentively to internal customers’ complaints and compliments
- Good Analytical skills
- Excellent verbal, written and interpersonal communication skills
- Ability to multitask and successfully operate in a fast-paced environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be proficient with Microsoft Office (intermediate Word, Excel, PowerPoint)
Lead, Support & Service Management
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
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Job Description:
We are looking for a proactive and self-motivated Lead, Support & Service Manager to lead 3-4 teams and ensure the maintenance and day-to-day running of the Kuda Technology IT estate. A keen problem-solver who is able to delegate tasks and make difficult decisions. Ideal candidates should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently. You will advise and be encouraged to make recommendations for improvements to existing processes and platforms, being proactive and intuitive to the requirements of the teams.
Roles & Responsibilities
As the Lead, you will be responsible for 3-4 teams which are IS Admin, Tech Support and Service Monitoring with oversight from the Head of Technology Operations. The responsibilities include but are not limited to:
- Analyzing existing IT systems and providing improved solutions
- Establishing the resources required for projects and presenting findings to upper management
- Collaborating with technical staff to create strategic plans to deliver services
- Analyzing clients’ issues and developing plans to mitigate them
- Scheduling upgrades and replacements of software and hardware
- Overseeing the acquisition of new technology
- Hiring and training new staff
- Keeping abreast of developments in the technological and management sectors
- Delivering in a fast-paced, rapidly changing environment
Qualification and Requirement:
- Bachelor’s degree in computer science, IT, computer engineering, or similar
- MBA is advantageous
- Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
- Microsoft, Linux, or Cisco CCNA Certification is preferred.
- At least 3 years experience in project management or as a technical analyst
- Superb analytical, diagnostic, and troubleshooting skills
- The ability to make important decisions in a fast-paced environment
- Great interpersonal and communication skills
- Excellent time management
- Understanding of GDPR as it pertains to the role
- Good analysis, problem-solving and decision-making skills
- Well organised with effective time and activity management skills
- Enthusiasm and willingness to continuously learn new things
- Goal orientated, able to meet and exceed goals
- Proactive with great organisation and time management skills
- Excellent attention to detal
Benefits
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
E-Learning Developer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
- Join this Group to receive Job Alerts on WhatsApp, Click HERE
Job Description:
This individual would be a hands on team member responsible for integrating learning contents electronically with the use of variety of authoring tools. The individual is the one who would be responsible for Kuda’s instructional design specifications. She/he is a semi-technical mostly visual resource that helps bring learning narratives to life. She/he will lead the design, implementation, management and operational performance of the LMS system, facilitate the creation of high quality e-learning courses and the development of an online learning strategy to support the overall business strategy.
Roles & Responsibilities:
- Manage the implementation of the LMS including relevant integration with existing systems and/or processes.
- Develop communication/engagement strategy to support the usage of learning platforms.
- Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
- Create innovative and interactive e-Learning content as required by the business.
- Ensure proper deployment of and daily operation, use, and configuration of the LMS.
- Design and manage the LMS interface for all users and to ensure user-friendliness of the LMS.
- Write and maintain technical procedures and policy documentation to ensure the security and integrity of systems/networks.
- Create user logins as needed, assign user permissions, create and manage user structures including the creation of user groups and learning cohorts.
- Manage and track course enrolment, course revisions and history. Also ensure there are online assessments and evaluations for courses on the LMS where applicable.
- Work with the Technology team and the implementation partner to manage (update and upgrade) the LMS, and also constantly review and monitor system performance.
- Develop and update standardised tools and reports for ongoing access to learning information; generate standard and custom reports, analyse reporting data and recommend strategic direction to the L&D Officer.
- Provide blended learning solutions for employees.
- Manage relationships with subject matter experts to make sure content is accurate and up to standard.
- Conduct regular research and liaise with professionals across various industries to ensure best practices for Learning and Development through the LMS are practiced in the organisation.
Qualification and Requirement:
Knowledge, Skills & Experience:
- Experience working with senior managers on a range of HR development activities.
- Practical experience of turning strategic thinking into practical deliverables.
- Basic Project Management knowledge and hands on experience.
- Organisation, follow up, analytical, communication and problem solving skills.
- Excellent skills in rapid authoring tools such as Storyline or Adobe Captivate.
- Knowledge of storyboarding, content design, digitalisation and authoring tools.
- In-depth knowledge of SCORM technologies.
- Understanding of learning theories and pedagogy for adults.
- Experience in research, analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing and liaising with top and senior management, employees and other key stakeholders.
Qualifications:
- Minimum 4 years of progressively responsible experience in delivering Online Learning & Learning Management System functions or HR generalist or specialist experience.
- Membership of a professional body – CIPM, CIPD, NITAD, PMI, SHRM, etc. is an advantage.
- Basic experience of using a range of psychometric instruments for development purposes and coaching qualification, is desirable.
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
iOS Engineer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
- Join this Group to receive Job Alerts on WhatsApp, Click HERE
Job Description:
We are looking for a result-driven and analytical software engineer to work on our native iOS mobile application. S/he will use his or her understanding of programming tools and languages to analyze current codes, formulate more efficient processes, solve problems and create a fantastic experience for users.
Roles and responsibilities:
- Design and build applications for the iOS platform
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with cross-functional teams to define, design, and ship new features
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
Qualification and Requirement:
- 3+ years of industry experience
- Bachelors or higher in Computer Science or a related field or equivalent experience
Experience:
- are proficient with Swift and Cocoa Touch
- have experience with iOS frameworks such as Core Data, Core Animation, etc.
- have experience with offline storage, threading, and performance tuning
- have familiarity with RESTful APIs to connect iOS applications to back-end services
- have knowledge of other web technologies and UI/UX standards
- have an understanding of Apple’s design principles and interface guidelines
- have experience with performance and memory tuning with tools such as Instruments, Shark, etc
- have familiarity with cloud message APIs and push notifications
- have a knack for benchmarking and optimization
- are proficient understanding of code versioning tools
- are familiar with continuous integration
Personal Attributes:
- Willing to embrace and enrich Kuda culture of empathy, teamwork and passion
- Have a strong desire for learning and growth.
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
Android Engineer
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
- Join this Group to receive Job Alerts on WhatsApp, Click HERE
Job Description:
We are looking for a result-driven and analytical software engineer to work on our Android mobile application. S/he will use his or her understanding of programming tools and languages to analyze current codes, formulate more efficient processes, solve problems and create a fantastic experience for users.
Roles and responsibilities:
- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Qualification and Requirement:
- BS/MS degree in Computer Science, Engineering or a related subject
- Proven software development experience and Android skills development
- Proven working experience in Android app development and
- Have published at least one original Android app
- Experience with Android SDK
- Experience working with remote data via REST and JSON
- Experience with third-party libraries and APIs
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle.
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
Channel Sales Lead
Job Specifications:
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
- Join this Group to receive Job Alerts on WhatsApp, Click HERE
Job Description:
- We are looking for an experienced and brilliant Channel Sales Lead to build and scale our commercial partnerships activities, starting with our core market in Nigeria.
- You will play a key role in defining our local partnerships strategy and go-to-market plans, prioritizing the highest value opportunities, which should drive significant growth and increase Group profitability.
- The key to this role will be for you to use your deep understanding of the Group’s objectives and to lead the efforts to identify commercial partnerships This will lead to material synergies that help deliver on the Group’s objectives across the two core areas of user-base growth and revenue generation. You will need to bring a creative mindset and a willingness to roll up your sleeves and get the job done.
Responsibilities
- Ensure that you are able to deeply understand what the Group is aiming to achieve across all core objectives
- Convert this understanding of Group objectives into a strategic plan that augments efforts to achieve these objectives
- Source and proactively manage a partner pipeline to ensure consistent growth and regular deal flow
- Building, managing, and growing new strategic commercial partnerships to drive growth and generate revenues
- Reaching out to new partners, conducting presentations for prospective partners, negotiating and managing deals and agreements
- Owning forecasts and define strategic partner metrics
- Working with Kuda’s internal stakeholders: Growth, Marketing, Product, Legal and CX to maximize deal success
Qualification and Requirement:
- 8+ years experience in similar Business Development/Sales/Commercial roles
- Deep knowledge of working in a high-growth environment, with a strong network across the African market and direct connections to various key stakeholders
- Entrepreneurial personality with capability to manage multiple partnerships at the same time
- Capability to prioritizing them based on the impact they can have on both the short and long term Group objectives
- Strong commercial, analytical and problem solving skills
- Over time, the ability to build out a wider team and to effectively coach and lead this team
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Pension
- Competitive annual leave plus bank holidays
- Group life insurance
- Health insurance
- L&D training
Method of Application
Interested and qualified candidates should apply by clicking on the BUTTONS below.
