JOB ALERT: Vacancies At United Bank for Africa Plc (UBA)

December 23, 2020

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York.

From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

Applications are invited from interested and qualified candidates to apply for Job Vacancies at United Bank for Africa Plc

Team Member, Voice and Wireless Service

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.

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Job Description:

Design and support VoIP infrastructure and its associated software, including IP-PBXs, call management systems, voice mail, and interactive voice response.
Where necessary, plan for management or phasing out of legacy telephony systems and other switch-based technologies.
Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony/Video traffic on the network.
Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
Remain current on new transport protocols, products, and standards in support of VoIP/Video systems development and equipment procurement.
Integrate IP telephony/Video systems with enterprise LANs, WANs, wireless LANs, and other Internet-based services and protocols.
Provide leadership for implementing new VoIP/Video products or services, as well as the technical resources required to manage them.
Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with VoIP hardware/Video and/or applications.
Assist with the installation planning and maintenance of network cabling, including MDF and IDF closets.

Operational downtime associated with Network and Voice Support Services
IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure
Service uptime
Prompt delivery and accuracy of report.

Qualifications and Requirements:

Minimum years of experience: 2-5 years’ work experience in relevant field
Certifications: Having a certification from a reputable institution will be an added advantage.

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Team Member, Network Core Management and Design

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.
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Job Description:

Ensure the stable operation and efficient performance of company networks
Monitor system capacity to determine its effect on performance and recommend enhancements to meet new or changing network demands.
Identify and remedy network performance bottlenecks.
Configure and troubleshoot servers, including e-mail, print, and backup servers and their associated operating systems and software.
Install and configure all network hardware and equipment, including routers, switches, hubs, and so on.
Support, setup and configure switching, wireless networks, routing, and security, multi-server environments.
Inspect, maintain, and where necessary replace network cabling, voice/data jacks, and other network-related equipment.
Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure.
Test network/server performance and provide network/server performance statistics and reports
Proper update of IT asset documents, including maintenance of component inventory and related documentation.

KPIs:

Operational downtime associated with Network and Voice Support Services
IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure
Service uptime
Prompt delivery and accuracy of report.

Qualification and Requirement:

Minimum years of experience: 2-5 years’ work experience in relevant field
Certifications: Having a certification from a reputable institution will be an added advantage.

CLICK HERE TO APPLY

Team Member, Data Warehouse and Analytics

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.
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Job Description:

Business Requirements:

Effective liaison with requesting units / business users in gathering requirements and conducting related analysis to achieve optimal results Build a trust relationship with the Business Unit staff (executive to junior official).
Implementation of strict compliance within the Data warehouse
Serve as business interface with support team on data / validation issues
Liaise with technology on any extraction bottlenecks, ensure that measures are in place to maintain a clean data warehouse with highly reduced unclean data.
Detailed Business Requirement for Business Reporting, which results in frequent change requests to meet business demands.
Develop work flows and custom reports on the Finacle platform in line with detailed specifications from the requesting business units.

Data Warehouse Review:

Data profiling
Data discovery
Information chain analysis and management
Root cause analysis
Ensure data and mapping quality.

Execution and Support:

Propose and effect the execution of improvement initiatives to the bank BI/Data warehouse environment.
Work with Data warehouse team in supporting/maintaining performance management driven dashboards E.g Performance Scorecard, ATM Profitability, Deposit Volume, E-product Enrolment, etc.
Liaise with users on regular basis with a view to providing a proactive approach to problem resolution.

Processes Improvements:

Contribute to the improvement of the BI/MIS platforms or processes via innovative ideas, strategies and related initiatives.
Alignment and Perform other duties as may be assigned by Head IT Enterprise Applications
Data quality assurance measures across the industry.
Integration of other enterprise data system for rapid and efficient dissemination of financial information and data analytics bank-wide.
Deployment of latest trend on appropriate and suitable intelligence tool for the business.

Data Management Repository:

Maintain inventory of data content (structure, level of detail and amount of history).
Periodically review all data content in the BI environment to identify opportunities for improvement of problem avoidance.
Co-ordination of a metadata solution of incompatibility between the warehousing environment and other systems.

KPIs:

Productivity per staff
Staff Attrition rate
Internal Audit rating
Customer Service
Financial and Performance Management data.

Qualification and Requirement:

Minimum years of experience: 2-5 years’ work experience in relevant field
Certifications: Having a certification from a reputable institution will be an added advantage.

CLICK HER TO APPLY

Team Member, Data Management & Administration

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND – MBA/MSC/MA
Location: Lagos | Nigeria.
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Job Description:

Ensure all database servers are backed up in a way that meets the business’s Recovery Point Objectives (RPO).
Test backups to ensure we can meet the business’ Recovery Time Objectives (RTO)
Troubleshoot Oracle / SQL Server service outages as they occur, including after-hours and weekends.
Configure SQL Server monitoring utilities to minimize false alarms
Install and configure new Oracle / SQL Servers
When performance issues arise, determine the most effective way to increase performance including hardware purchases, server configuration changes, or index/query changes
Document the company’s database environment
Responsible for building a high degree structured discipline approach around change control, change management, problem management and technology infrastructure that can support the growing portfolio of products and services, Upgrades documentation periodically for proper operating procedures for all systems.
To manage business continuity and disaster recovery operations and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.

KPIs:

Customer Satisfaction
Operational downtime associated E-Banking Services
IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure.

Qualification and Requirement:

Minimum educational level: First degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
A second degree in any of these disciplines, an MBA and/or technical certifications will enhance performance though not essential.

Experience:

Minimum requisite experience: 2 years relevant experience with at least 1 years as a database administrator within a technology intensive environment (Financial Services, Telecommunications, etc).

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Team Member, Channel Switching Services

Job Specifications:

Full Time
Required Qualifications: BA/BSC/HND
Location: Lagos | Nigeria.
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Job Description:

Monitoring of Channel services (Postilion/FEP, ATMs, WEB and POS, KIMONO, CRM, GCRM, CIPG, TAMs) and immediately escalation of identified failures or possible failure triggers.
Able to follow though and implement identified short and long term strategic plans geared toward ensuring that the infrastructure capacity meets existing and future business requirements
Maintain zero level of issues by promptly addressing challenges either identified or reported by stakeholders
Comply with agreed service level agreements with business units and external service providers
Participate in quarterly meeting with application vendor to review performance and identified areas of improvement
Provide support in line with documented operational policies, and procedures
Daily backup of all platforms must be ensured and also show proof of data movement to agreed repository
Participate in user acceptance test/ provide support on assigned projects
Resolution of user issues within agreed SLA.
Ensure correct logging of all identified failures/deployment/enhancement of issues failure grid
Proactively identify, escalate and follow through on resolving the cause of systems challenges
Methodical investigation, analysis, review and documentation of the cause of failures and attendant resolution for future reference.
Ensure proper documentation of all IT operations process/procedures and configuration items
Stay current on new industry based technical trends and infrastructure optimization opportunities
Build and foster an effective Channel services team to enable service excellence
Ensure Antivirus has updated patch running on the FEP/Postilion and it’s sub-systems
Perform other duties as may be assigned by the unit/team Lead Channel Switching Services
Periodic Failover test to DR site to ensure BCP
Adhere to the PCIDSS recommendations in-order to protect the Card date environment.
Apply Windows patches and fixes on the OS of the Channel servers to protect the systems against Viruses, Trojans and Malware
Integration of new project to Postilion as requested by business
Ensuring that fees and charges on the Channel systems conform with CBN’s directive
Testing/Simulation of Fixes before deployment to production.

Adhoc Functions:

Generate ATM, POS, WEB transaction reports
Perform all periodic maintenance activities on storage infrastructure platform, including system software configuration, user account maintenance, file systems and volume groups management, patches updates etc.
Generate Card related reports
Carryout analysis on failure response code with a view of fixing causes of failures to improve transaction success rate
Incident report, for major incident affecting card transactions
Assigning of IT help desk logs
Resolving of Alert related issues on the IT help desk.

KPIs:

Customer Debit Card Service rating: Top 3 – Corporate; Top 5 – Retail
Debit Card Penetration: Top 1
ATM/ FEP transaction count: Top 1of 24
System effectiveness (FEP/CRM/TAMs/BDLite/Kimono): System availability and success rate >99.9999%.
Ensure all initiatives are executed within SLA (Inclusive of Process Improvement initiatives)
Deployment of planned product roll-out across the Group: Top 1 of 24.

Qualification and Requirement:

Minimum of a Bachelor’s degree in any Engineering discipline, preferably in Computer / Electronic Engineering / Science
Professional certifications in any Information Technology Course will be an added advantage.

Experience: